Frequently Asked Questions
Learn more about CocoKickss products and services
Shoe Shopping Assistant
How to choose the right basketball shoe size?
When choosing basketball shoes, we recommend selecting a size half larger than your regular casual shoes. This is because feet expand slightly during exercise, and basketball requires more toe room. Try shoes in the afternoon or evening when feet are at their largest. If unsure, CocoKickss footwear experts can provide professional measurement services to ensure you get the perfect fit.
Are CocoKickss shoes authentic?
Yes, all products sold by CocoKickss are 100% authentic. We work directly with brand manufacturers or authorized distributors and have a complete authenticity guarantee system. Each pair comes with anti-counterfeit tags and packaging that can be verified through official channels. We strictly control product quality and never sell counterfeit or fake goods.
What payment methods does CocoKickss accept?
We accept various payment methods including credit cards, debit cards, Alipay, WeChat Pay, and cash on delivery. All online payments are encrypted for security. For large orders, we also offer installment payment options.
How to identify the quality of sports shoes?
You can evaluate sports shoe quality from these aspects: 1) Material quality - check if leather, mesh etc. are fine; 2) Craftsmanship - examine stitching neatness and glue marks; 3) Sole - inspect tread pattern and rebound; 4) Comfort - feel the wrapping and support when worn. As footwear experts, CocoKickss implements strict quality control to ensure every pair meets the highest standards.
What's the difference between running shoes and basketball shoes?
Running shoes and basketball shoes have fundamental design differences. Running shoes focus on linear motion with cushioning and lightweight features, while basketball shoes need multi-directional support with stronger lateral stability. Running shoes typically have thinner uppers, while basketball shoes have higher collars and thicker soles. CocoKickss provides professional shoe classification guides to help you choose based on your sport needs.
What is CocoKickss' return policy?
We offer 30-day no-questions-asked returns. Items must be unworn with tags intact. For defective items, we provide a 90-day warranty. Return shipping: we cover for quality issues, customer covers for other reasons. Special sale and custom items may have different policies - please check details before purchase.
How to maintain and clean my sneakers?
Different materials require different cleaning methods. Generally, avoid machine washing and direct sunlight. For white uppers, use a baking soda and detergent mixture; for leather, use specialized leather cleaner; for suede, use special brushes and cleaners. CocoKickss provides detailed shoe care guides and sells professional cleaning products. Regular cleaning and proper storage are key to extending shoe lifespan.
Does CocoKickss have physical stores?
Yes, CocoKickss has physical stores in major cities across China. In our stores, you can try on products and receive personalized service from our expert staff. Our flagship stores regularly host new product launches and fashion events. Visit our website to find the nearest location. Online purchases can also be returned/exchanged at any physical store.
How to determine if shoes fit my foot type?
Everyone's feet are different - finding the right fit is crucial. First understand your foot type (high arch, flat feet etc.). When trying shoes, check toe room, heel stability and arch support. CocoKickss offers professional foot measurement and shoe recommendation services - our experts will suggest the best models and sizes for your foot characteristics.
What brands does CocoKickss carry?
CocoKickss carries top international sports and lifestyle brands including Nike, Adidas, Jordan, New Balance, and Converse. We also have our own Coco Shoes line known for comfort and value. We regularly update our inventory with new limited editions and collaborations to meet diverse customer needs.
Still have questions?
If you have any other questions or need further assistance, please contact CocoKickss customer service. Our footwear experts are ready to provide professional support and advice.
Email: [email protected]
Hotline: 400-888-COCO (400-888-2626)